Events

Info

FAQ

General

Where does Paradigm x Soenda 2024 take place?

Paradigm x Soenda 2024 festival takes place in Paradigm (Suikerlaan 2, 9743 DA Groningen).

When does Paradigm x Soenda 2024 take place?

Paradigm x Soenda 2024 festival takes place on 30 September 2023.

During which times is it possible to enter Paradigm x Soenda 2024?

The entrance to Paradigm x Soenda 2024 is open from 13:00 until 00:00.

Can I leave Paradigm x Soenda 2024 and re-enter at some other time during the day?

No, unfortunately, this is not possible. After leaving Paradigm x Soenda 2024 you can only re-enter the festival with a new, unscanned ticket.

At which age can I visit Paradigm x Soenda 2024?

To visit Paradigm x Soenda 2024, you must be at least 18. Your ID might possibly be checked. If you aren’t able to show your ID it’s not possible to visit the event, unfortunately.

Do I pay with tokens at Paradigm x Soenda 2024?

No, during Paradigm x Soenda 2024 we don't work with tokens but with a system where you pay directly at the bar or food truck with your order. You pay through your debit card or Paradigm cash card. Unfortunately, cash payment is not possible.

Can I pay with PIN and/or cash at Paradigm x Soenda 2024?

During Paradigm x Soenda 2024 it’s only possible to pay with PIN. Payment with cash is not possible. You can exchange cash for a Paradigm cash card, this way you can still order your consumptions.

Are there lockers at Paradigm x Soenda 2024?

Yes, there are lockers available for rent at Paradigm x Soenda 2024. In these, you can store your clothing and valuable items which you don’t want to carry around with you at all times. The lockers can be opened and closed endlessly. You can rent a locker at the festival at the locker desk. The use of a locker is at its own risk.

Ticketinfo

Where can I buy my tickets for Paradigm x Soenda 2024?

Tickets are available at the website of Paradigm x Soenda 2024 and the website of our ticket partner Eventix. We strongly advise you to only buy your ticket via the official presale addresses and TicketSwap. The organization can only guarantee for these tickets to be valid and provide a service based on that.

What if Paradigm x Soenda 2024 is sold out?

We strongly advise you to buy your tickets via Ticketswap when Paradigm x Soenda 2024 is sold out. TicketSwap is an official ticket partner. The organization advises against the purchase of tickets via a third party because the organization can’t guarantee that these tickets will be valid. The organization can only guarantee for these tickets to be valid and provide a service based on that.

Is it possible to scan my ticket on my mobile?

Yes, please! In order to do so please turn up the brightness of your phone to 100% and keep your mobile ready.

What are sealed tickets and why can't I download my ticket?

Sealed Tickets are tickets that can only be downloaded shortly before the event. Once the tickets are available for download, you will receive an email. If you’ve purchased tickets for a group of people, you’ll be able to assign the tickets or send them to your friends once they are available for download.

I’ve lost my ticket for Paradigm x Soenda 2024, what now?

This can happen of course. Check our inbox and spam box of your e-mail first to be sure. If you really can’t find it, check your bank account and look for the order number that is listed in the description of your payment. You can use this order number to find your tickets HERE on the website of Eventix.

How does it work if I’ve rented a locker online?

In case you’ve rented a locker online via our ticket shop, you will receive an e-mail at 19.00h on the day before the festival. In this e-mail, you can find your locker number and the pin code of your locker. This means you don’t have to visit the locker desk at the festival, you can look up your locker right away and use it. If you haven’t received a locker number and code please contact Lockerbox via tickets@lockerbox.nl or visit the service desk at the festival with your proof of purchase.

Lost & found

I’ve lost an item and Paradigm x Soenda 2024 and would like it back, what now?

All lost & found items are collected after the event. For questions, you can contact Lost&found@paradigm050.com.

I’ve left behind something in my locker, what now?

Did you forget something? Please contact Lost&found@paradigm050.com.

Staying up to date

How can I sign up for the Soenda newsletter?

Sign up HERE for the official Soenda festival newsletter and stay up to date with important information and the latest programming updates.

Which social media channels does Soenda use?

Follow Soenda festival on Instagram, Facebook, or Twitter and keep an eye on this website. Share your pictures with #soendafestival so we can see them pass by as well – we like this!

Are there apps for Soenda available?

Not for Paradigm x Soenda 2024.

Can I become a Soenda ambassador?

Yes, this is possible. If you’d like to be a Soenda festival ambassador please send an e-mail to marketing@elevation-events.com and we’ll explain to you how this works.

House rules

Are there house rules applicable during Paradigm x Soenda 2024?

Yes, to make sure Paradigm x Soenda 2024 will be fun we’ve drawn up a number of house rules. Below you can find a summary of the answers to the most obvious questions about these house rules. The  house rules can be found HERE

What can I and can’t I bring to Paradigm x Soenda 2024?

A number of items aren’t allowed to keep Paradigm x Soenda 2024 safe and fun, i.e. glass items, plastic bottles, water bags, canned items, fireworks, nitrous oxide cartridges, spraying cans, drones, umbrellas, selfie sticks, and other – subject to the judgment of the staff – disturbing or dangerous items too as drugs, (fire)weapons and /or other dangerous objects or fabrics, food, (alcoholic) drinks and/or pets (with the exception of service dogs or similar). You will be denied entry to the venue and the police will be notified if prohibited items are found on you.

Can I bring a bag to Paradigm x Soenda 2024?

Yes, small bags are allowed. However, it is strongly advised to bring only essential items to the festival. Large bags are discouraged, also because the locker has a limited size which means large bags/suitcases can’t be stored.

Can I bring my photo or film camera to Paradigm x Soenda 2024?

This depends on the camera. Small, non-professional cameras and phones are allowed, but only if the recordings are for personal use – the publication of these images is prohibited. Professional photo- and film equipment can only be brought inside if you are in the position of press accreditation.

Are drugs allowed at Paradigm x Soenda 2024?

No, drugs are not allowed just like everywhere else in The Netherlands. Drugs that are condoned in The Netherlands are also prohibited at Paradigm x Soenda 2024. Paradigm x Soenda 2024 has a zero-tolerance policy in the field of drugs. In the detection of drugs, you will be denied entry to the festival/you will be removed from the festival and the policy will be informed.

Is there a dress code for Paradigm x Soenda 2024?

No, there is no specific dress code but a neat appearance is required. The wearing of a football shirt and/or discriminating and/or other offensive clothing, as well as face-covering clothing is not allowed at least.

I would like to advertise or sell something at or around the Paradigm x Soenda 2024 venue, is this possible?

No, without written consent it is prohibited for any third party to promote/advertise and/or sell goods/services, like nitrous oxide and/or food at or around Soenda festival.

Is smoking allowed at Paradigm x Soenda 2024?

Yes, smoking is allowed at Paradigm x Soenda 2024 but only in the uncovered areas. Whilst smoking outside, keep your fellow visitors in mind and always dispose of your cigarettes in a bin.

Can I bring my E-cigarette and accompanying liquids to Paradigm x Soenda 2024?

Yes, you may bring in one E-cigarette to Paradigm x Soenda 2024. The accompanying liquid can only be brought inside if the package is new and sealed (maximum of 1 package per visitor). The smoking of an E-cigarette is only allowed in uncovered areas, just like the smoking of a regular cigarette.

Can I bring my pet to Paradigm x Soenda 2024?

No, pets are not allowed at Paradigm x Soenda 2024 (with the exception of service dogs or similar).

At which age can I visit Paradigm x Soenda 2024?

To visit Paradigm x Soenda 2024 you have to be at least 18 years old, your ID might possibly be checked. If you aren’t able to show your ID it’s not possible to visit the festival, unfortunately.

How does the access control operate at Paradigm x Soenda 2024?

Whilst entering Paradigm x Soenda 2024 you will be requested to cooperate with a voluntary visitation of yourself and the items you’re carrying. You always have the possibility to choose a security staff member of your own gender for the visitation. Make sure to pick the right queue in order to do so. If you don’t want to be searched, we can’t let you enter the festival venue, unfortunately.

 

Celebrate safe

Before the party:

Check the weather forecast and look for tips under the heading ‘Weather’. Make sure you don’t bring any valuable items/leave any valuable items in your care and watch out for pickpockets. Follow the instructions of our safety staff at all times. Let the people back at home know that you’re okay with an SMS in case of an unusual situation 

Sexual harassment:

Sexual violence or sexual harassment is not tolerated at Soenda festival in any way. In case you feel harassed or threatened: please report this to the organization. You can do so at all the security or first-aid staff members. They will aid you and contact a superior from the organization who can further help you. All the security staff members have followed a course and know how to handle the situation. There are female security staff members present as well. At the first aid post, there are professionals you can aid you. You can also report the situation online. Sen dan e-mail to info@elevation-events.com (this address isn’t monitored permanently). In the case of transgressive behavior you can also file a report with the police. The organization can assist you with this if wanted. Obviously, all notifications are treated confidentially. You can find more general info at www.centrumsexueelgeweld.nl about medical and psychological advice and about how to press charges.

Alcohol and drugs use:

It’s well known that there are risks to the use of alcohol and/or drugs. But be extra careful when using alcohol and drugs at a temperature above 20 degrees Celsius. Alcohol and drugs increase the body temperature. So, if you’re dancing for a long period and drink too little the risk of overheating increases. Make sure to drink plenty of water but also not too much: 1 or 2 glasses per hour maximum. If you drink too much water in a short period there’s also the risk of water poisoning. If someone dies when using alcohol/drugs this is usually caused by overheating or water poisoning due to alcohol/drugs. So be extra careful and make sure to cool yourself down every now and then. Look out for each other and don’t leave each other’s side. Make sure to test your drugs before you visit the festival, you can’t do this at the festival itself. Visit www.drugsenuitgaan.nl and www.unity.nl for health risks and more information.

Hearing protection:

Soenda festival supports the ‘I Love My Ears’ I campaign because we find it important that you will be able to enjoy good music not just now but also in 20 years from now. You should take good care of your ears because of this. You can find a number of useful and handy tips at www.ilovemyears.nl on how to protect your ears as good as possible whilst still enjoying music. There are earplugs available at all the bars at Soenda festival.

Medical aid:

Visit the first aid post if you or one of your friends is not feeling well. Don’t be scared to tell them about your use of alcohol or drugs: the better you inform them about the situation, the better they are able to help you. The medical confidentiality is applicable here as well which means we won’t press charges, so feel free to share.

After the party?

Forced and unsafe sex are more common when people are under the influence of alcohol and/or drugs. Respect one another and check out www.sense.info/soas for more information on unsafe sex. Next to this, the use of alcohol and drugs can result in concentration impaired and a lower responsiveness rate which causes you to be a danger to yourself and other road users. Make sure to stop on time and to adjust your transportation to this. And don’t forget to drink water or isotone drinks to replenish your fluids before you go to sleep.

Contact

Press

Do you want to report about Soenda?

Please email us at marketing@elevation-events.com  and tell us more about the platform you work for, your reach, and the coverage you’re planning to give Soenda. In the week prior to the festival, we will make a press selection and we’ll let you know if you made it through the final selection. Submitting an application does not automatically mean that we grant you a press pass.

Contact

For questions or suggestions, please contact Soenda either before or after the event through the phone number or e-mail address below:

Soenda BV
Leidseweg 125
3533 HC Utrecht
030 243 37 17
info@elevation-events.com