Location
Soenda Festival takes place in the Ruigenhoekse Polder, which is part of the Noorderpark.
For specific navigation addresses and directions on how to get there, please see the “Transport” FAQ

Date & Opening Hours
Soenda Festival takes place on Saturday, May 30, 2026.
The festival is open from 12:00 PM to 11:00 PM.

Entrance Times
The entrance to Soenda Festival is open from 12:00 PM to 8:00 PM.
After this time, the entrance will be closed and it will no longer be possible to enter the festival.

Re-entry Policy
No, unfortunately re-entry is not possible.
Once you leave Soenda Festival, you can only re-enter by presenting a new, unused ticket that has not yet been scanned.

Age Requirement
To attend Soenda Festival, you must be at least 18 years old.
You may be asked to show valid identification. If you are unable to do so, access to the festival may be denied.

Tokens & Payments
Yes, during Soenda Festival you can purchase tokens at the cash desks and machines on the festival grounds.
These tokens can be exchanged for drinks and food at the bars and food trucks.

Payment Method
At Soenda Festival, payment is card-only.
Cash payments are not accepted.

Lockers
Yes, lockers are available for rent at Soenda Festival.
You can store items such as clothing and other valuables that you don’t want to carry with you all day. The lockers can be opened and closed an unlimited number of times.

You can rent a locker online in advance or on-site at the locker desk. We recommend renting a locker online to avoid waiting in line at the festival.
Use of lockers is at your own risk.

Where can I buy tickets for the event?
Tickets are available via the official Soenda Festival website and our ticket partner Weeztix.
We strongly advise purchasing tickets only through the official presale channels and TicketSwap. Only tickets bought through these channels are guaranteed to be valid and eligible for customer support.

What if the event is sold out?
If the event is sold out, we recommend purchasing tickets exclusively through TicketSwap, an official ticket partner.
The organization strongly discourages buying tickets from third parties, as the validity of these tickets cannot be guaranteed. Only tickets purchased via the official presale channels and TicketSwap are guaranteed to be valid and supported by the organization.

Can my ticket be scanned from my phone?
Yes, absolutely. Please make sure your screen brightness is set to 100% and have your phone ready when entering the event.

I’ve lost my ticket for the event — what should I do?
This can happen. First, please check your email inbox and spam folder carefully.
If you still can’t find your ticket, look for your order number, which can be found in the payment description of your transaction. With this order number, you can retrieve your tickets via Weeztix HERE.

We bought a group ticket for (event name). Can I enter separately from the rest of the group?
Yes. A group ticket consists of four separate pages. Each page represents one individual ticket and can be scanned separately from the others.

How does it work if I purchased a locker online?
If you rented a locker online through our ticket shop, you will receive an email no later than 7:00 PM on the day before the event containing your locker number and PIN code.

You do not need to visit the locker desk at the event—you can go directly to your locker and start using it.

If you did not receive your locker number and code, please contact Lockerbox via tickets@lockerbox.nl or visit the Lockerbox service desk at the event with your proof of purchase.

How does it work if I purchased a parking ticket online?
If you purchased a parking ticket online, please show it to the parking attendant upon arrival.
This can be either a printed ticket or a mobile ticket. Once your ticket is scanned and validated, you will be allowed to enter the parking area and park your car.

How does it work if I purchased a bus ticket online?
If you purchased a bus ticket online, please show it when boarding the bus.
This can be either a printed ticket or a mobile ticket. Once your ticket is scanned and validated, you will receive a hardcopy bus ticket, which allows you to board the bus.

Do I need to keep my bus ticket for the return trip?
Yes. You must show your hardcopy bus ticket on the return journey. Only passengers with a valid hardcopy ticket will be allowed to board the bus. If you have lost your ticket, you can purchase a one-way ticket for €5 at the bus.
Please note: payment at the bus is card-only (cash is not accepted).

lost something at the event and would like to get it back. What should I do?
All found items are collected after the festival and will be posted on the event’s Facebook page no later than Wednesday afternoon. If your lost item is listed, you can collect it at the Elevation Events office:
Leidseweg 125, 3533 HC Utrecht. For questions, please contact marketing@elevation-events.com.

I left something in my locker. What should I do?
Items left behind in lockers are collected by the locker provider, Lockerbox. If you forgot something, please fill out the Lost & Found form on the Lockerbox website:
Click here

Lockerbox will contact you directly after you submit the form.

How accessible is the event?
The organization does its utmost to ensure Soenda Festival is accessible for everyone.
A paved path runs throughout the festival grounds, with plastic plates and wooden floors in place. However, not all transitions are completely smooth or without thresholds. A large part of the festival consists of unpaved surfaces, which—depending on the weather—may not be equally accessible for everyone.

Most stages and facilities are generally easy to reach. There are also special provisions, such as a widened entrance and a wheelchair-accessible toilet.

If you are unsure whether attending is possible in your specific case, please email toegankelijkheid@elevation-events.com so we can discuss how to accommodate you.

I am currently less mobile. Can I still attend the event?
This depends on your level of mobility. The festival has paved paths, plastic plates, and wooden floors, but not all areas are fully smooth or threshold-free. Many areas are unpaved and may be challenging depending on the weather.

Most stages and facilities are generally accessible. Special provisions include a widened entrance and a wheelchair-accessible toilet.

If you are unsure whether attending is possible in your specific situation, please email toegankelijkheid@elevation-events.com, and we will work with you to find a solution.

Is there first aid at the event?
Yes, Soenda Festival has a fully equipped first aid station staffed with medical professionals who normally work in hospitals.
Facilities are comparable to those at an emergency department. Essential medicines and basic supplies, such as paracetamol and plasters, are also available.

Is there a place to pump breast milk at the event?
Yes. You can generally use a room at the first aid station for pumping.
Simply report to the first aid station—no prior notice is required. If the station is busy, you may need to wait or be directed to an alternative space. A refrigerator is available to temporarily store your milk.

Can I bring medication or other medical items to the event?
Yes. You must have a doctor’s note or medication passport and show it at the entrance. Make sure it is clear which medications you are carrying. Inform security during the check, and a medical professional will determine whether it can be brought inside.

For items that need to be kept cold or are difficult to carry or store in a locker, arrangements can usually be made at the first aid station. Please notify info@elevation-events.com beforehand.

I have a special diet. Can I bring my own food?
Only in exceptional cases. It must be a medical diet supported by a doctor’s note, and the required food must not be available at the festival.
If in doubt, contact info@elevation-events.com.

I have mental health concerns. Is it safe for me to attend?
This is a personal decision. You are welcome to attend, but be aware that Soenda Festival is busy and crowded.

There are usually quiet areas where you can take a break. Discuss with people close to you if you are unsure about attending, to help you decide.

I am pregnant. Is it safe to attend?
If you are pregnant, attending is your own responsibility. Alcohol and loud noise may be harmful to unborn children.
Consult your doctor or midwife if unsure about attending.

I have a service dog. Can I bring it to the event?
Yes. A service dog (or similar) is the only animal allowed at the festival. However, attending with a service dog is not recommended.

If you still plan to bring a service dog or have questions, contact toegankelijkheid@elevation-events.com.

Are parking tickets available for people with reduced mobility?
Please email toegankelijkheid@elevation-events.com to discuss available options.

How accessible is the path from the parking lot to the entrance for people with reduced mobility?
If you use a wheelchair or have severe mobility issues, please contact toegankelijkheid@elevation-events.com in advance so we can discuss the best options.

I am sensitive to stimuli (light/sound). Is it safe to attend?
Festivals are generally crowded and stimulating. Light flashes may occur frequently.

The first aid station is located in a relatively quiet area where you can take a break. There is no dedicated low-stimulation space at the festival. Discuss with people close to you if you are unsure about attending.

I have hearing problems. Can I attend the festival?
Visitors are asked to make space at the barriers if someone with hearing difficulties requests it.
This allows them to hold onto the barriers and feel the music vibrations more clearly.

Are elevated platforms available at the stages?
No elevated platforms are available.
From the dance floor, you can experience the light show and audience energy fully.

I am coming with a cargo bike / tricycle / adapted bike. Can I park it near the entrance?
Yes. A reserved space near the bike parking allows you to park as close to the entrance as possible.
From there, it is about a 5-minute walk to the entrance.
Email toegankelijkheid@elevation-events.com in advance so we can reserve enough space.

I attended the festival and would like to provide feedback
We welcome your feedback for future editions.
Please email toegankelijkheid@elevation-events.com.