Events

Info

FAQ

Test for Acces

What is the test policy at the entrance?

Of course, we follow the applicable rules and legislation by the government, to organize safe and responsible events. Currently, you must be able to hand over a valid test- or vaccination certificate at the door. We will keep you updated about any changes and/or additional provisions. We hope for your understanding and cooperation so that we can make it a beautiful day together!

Where can I get tested for access?

You can make an appointment for your test certificate via www.testenvoortoegang.org. There, you can also see how you will get your negative test certificate via the CoronaCheck App.

How do we see Test For Acces?

First of all, as an organization, we would like to go ‘back to normal' as soon as possible. However, we also fully understand the measures that are determined by the government. We have to do this together, and in our opinion, we can only do this with a constructive and positive mindset. Everyone is allowed to have their own opinion and point of view, but in the end, we have to comply with the applicable laws and regulations of our government. At the moment, they dictate that we can only have the most beautiful festival day of the year, by asking all of our visitors to hand over a test- or vaccination certificate at the entrance.

General

Where does Soenda Indoor take place?

Soenda festival takes place in the Werkspoorkathedraal, Utrecht. For specific navigation addresses and how to get there, check out the page ‘Transportation’

When does Soenda Indoor take place?

Soenda Festival takes place on Saturday the 4th of December 2021. The festival site is opened from 22.00 – 07:00h.

During which times is it possible to enter Soenda Indoor?

The entrance to Soenda festival is opened from 22:00 until 03.00h. After this, it won’t be possible to enter the festival as the entrance will be closed.

Can I leave Soenda Indoor and re-enter at some other time during the day?

No, unfortunately, this not possible. After leaving Soenda Indoor you can only re-enter the festival with a new, unscanned ticket.

From which age can I visit Soenda Indoor?

To visit Soenda Indoor you have to be at least 18 years old. Your ID might possibly be checked. If you aren’t able to show your ID it’s not possible to visit the event, unfortunately.

Do I pay with tokens at Soenda Indoor?

Yes, during Soenda Indoor you can buy tokens at the venue, these are available at the cash registers and machines. You can exchange these tokens for consumption at the bar and food trucks.

Can I pay with PIN and/or cash at Soenda Indoor?

During Soenda Indoor it’s only possible to pay with PIN, payment with cash is not possible.

Are there lockers at Soenda Indoor?

Yes, there are lockers available for rent at Soenda Indoor. In these, you can store your clothing and valuable items which you don’t want to carry around with you at all times. The lockers can be opened and closed endlessly. You can rent a locker online in advance or during the festival at the locker desk. We advise you to rent a locker in advance, this means you don’t have to queue and wait at the festival. The use of a locker is at its own risk.

Ticketinfo

Where can I buy my tickets for Soenda Indoor?

Tickets are available at the website of Soenda Indoor and the website of our ticket partner Eventix. We strongly advise you to only buy your ticket via the official presale addresses and TicketSwap. The organization can only guarantee for these tickets to be valid and provide a service based on that.

What if Soenda Indoor is sold out?

We strongly advise you to buy your tickets via Ticketswap when Soenda Indoor is sold out. Ticketswap is an official ticket partner. The organization advises against the purchase of tickets via a third party because the organization can’t guarantee that these tickets will be valid. The organization can only guarantee for these tickets to be valid and provide a service based on that.

Is it possible to scan my ticket on my mobile?

Yes, please! In order to do so please turn up the brightness of your phone to 100% and keep your mobile-ready.

I’ve lost my ticket for Soenda Indoor, what now?

This can happen of course. Check our inbox and spam box of your e-mail first to be sure. If you really can’t find it, check your bank account and look for the order number that is listed in the description of your payment. You can use this order number to find your tickets HERE on the website of Eventix.

How does it work if I’ve rented a locker online?

In case you’ve rented a locker online via our ticket shop, you will receive an e-mail at 19.00h on the day before the festival. In this e-mail, you can find your locker number and the pin code of your locker. This means you don’t have to visit the locker desk at the festival, you can look up your locker right away and use it. If you haven’t received a locker number and code please contact Lockerbox via tickets@lockerbox.nl or visit the service desk at the festival with your proof of purchase.

Lost & found

I’ve lost an item and Soenda Indoor and would like it back, what now?

All lost & found items are collected after the festival and will be posted on Monday afternoon after the festival latest on the Facebook event page. If you recognize your lost item you can collect it at the office of Elevation Events, Leidseweg 125, 3522 HC Utrecht. For questions, you can contact office@elevation-events.com.

I’ve left behind something in my locker, what now?

Items that were left behind in the lockers will be taken by the rental company of the lockers (Lockerbox). Did you forget something? Fill in the ‘Lost & Found’ form on the website of Lockerbox and they will contact you.

Staying up to date

How can I sign up for the Soenda newsletter?

Sign up HERE for the official Soenda festival newsletter and stay up to date with important information and the latest programming updates.

Which social media channels does Soenda use?

Follow Soenda festival on Instagram, Facebook, or Twitter and keep an eye on this website. Share your pictures with #soendafestival so we can see them pass by as well – we like this!

Are there apps for Soenda available?

Yes, the WOOV app is active during Soenda. In this app, you can find all the info like the festival map, the timetable, and information about food and drinks. Download the WOOV app in the Apple App Store and Google Play Store.

Can I become a Soenda ambassador?

Yes, this is possible. If you’d like to be a Soenda festival ambassador please send an e-mail to marketing@elevation-events.com and we’ll explain to you how this works.

House rules

Are there house rules applicable during Soenda Indoor?

Yes, to make sure Soenda Indoor will be fun we’ve drawn up a number of house rules. Below you can find a summary of the answers to the most obvious questions about these house rules. The shortened house rules can be found HERE. Do you want to read the house rules in full? These can be found in the general conditions and HERE.

What can I and can’t I bring to Soenda Indoor?

A number of items aren’t allowed to keep Soenda festival safe and fun, i.e. glass items, plastic bottles, water bags, canned items, fireworks, nitrous oxide cartridges, spraying cans, drones, umbrella’s, selfie sticks, and other – subject to the judgment of the staff – disturbing or dangerous items too as drugs, (fire)weapons and /or other dangerous objects or fabrics, food, (alcoholic) drinks and/or pets (with the exception of service dogs or similar). You will be denied entry to the venue and the police will be notified if prohibited items are found on you.

Can I bring a bag to Soenda Indoor?

Yes, small bags are allowed. However, it is strongly advised to bring only essential items to the festival. Large bags are discouraged, also because the locker has a limited size which means large bags/suitcases can’t be stored.

Can I bring my photo or film camera to Soenda Indoor?

This depends on the camera. Small, non-professional cameras and phones are allowed, but only if the recordings are for personal use – the publication of these images is prohibited. Professional photo- and film equipment can only be brought inside if you are in the position of press accreditation.

Are drugs allowed at Soenda Indoor?

No, drugs are not allowed just like everywhere else in The Netherlands. Drugs that are condoned in The Netherlands are also prohibited at Soenda festival. Soenda festival has a zero-tolerance policy in the field of drugs. In the detection of drugs, you will be denied entry to the festival/you will be removed from the festival and the policy will be informed.

Is there a dress code for Soenda Indoor?

No, there is no specific dress code but a neat appearance is required. The wearing of a football shirt and/or discriminating and/or other offensive clothing, as well as face-covering clothing is not allowed at least.

I would like to advertise or sell something at or around the Soenda Indoor venue, is this possible?

No, without written consent it is prohibited for any third party to promote/advertise and/or sell goods/services, like nitrous oxide and/or food at or around Soenda festival.

Is smoking allowed at Soenda Indoor?

Yes, smoking is allowed at Soenda festival but only in the uncovered areas. Whilst smoking outside, keep your fellow visitors in mind and always dispose your cigarettes in a bin.

Can I bring my E-cigarette and accompanying liquids to Soenda Indoor?

Yes, you may bring in one E-cigarette to Soenda festival. The accompanying liquid can only be brought inside if the package is new and sealed (maximum of 1 package per visitor). The smoking of an E-cigarette is only allowed in the uncovered areas, just like the smoking of a regular cigarette.

Can I bring my pet to Soenda Indoor?

No, pets are not allowed at Soenda festival (with the exception of service dogs or similar).

From which age can I visit Soenda Indoor?

To visit Soenda festival you have to be at least 18 years old, your ID might possibly be checked. If you aren’t able to show your ID it’s not possible to visit the festival, unfortunately.

How does the access control operate at Soenda Indoor?

Whilst entering Soenda festival you will be requested to cooperate with a voluntary visitation of yourself and the items you’re carrying. You always have the possibility to choose a security staff member of your own gender for the visitation. Make sure to pick the right queue in order to do so. If you don’t want to be searched, we can’t let you enter the festival venue, unfortunately.

 

Celebrate safe

Before the party:

Check the weather forecast and look for tips under the heading ‘Weather’. Make sure you don’t bring any valuable items/leave any valuable items in your care and watch out for pickpockets. Follow the instructions of our safety staff at all times. Let the people back at home know that you’re okay with an SMS in case of an unusual situation 

Sexual harassment:

Sexual violence or sexual harassment is not tolerated at Soenda festival in any way. In case you feel harassed or threatened: please report this to the organization. You can do so at all the security or first-aid staff members. They will aid you and contact a superior from the organization who can further help you. All the security staff members have followed a course and know how to handle the situation. There are female security staff members present as well. At the first aid post, there are professionals you can aid you. You can also report the situation online. Sen dan e-mail to info@elevation-events.com (this address isn’t monitored permanently). In the case of transgressive behavior you can also file a report with the police. The organization can assist you with this if wanted. Obviously, all notifications are treated confidentially. You can find more general info at www.centrumsexueelgeweld.nl about medical and psychological advice and about how to press charges.

Alcohol and drugs use:

It’s well known that there are risks to the use of alcohol and/or drugs. But be extra careful when using alcohol and drugs at a temperature above 20 degrees Celsius. Alcohol and drugs increase the body temperature. So, if you’re dancing for a long period and drink too little the risk of overheating increases. Make sure to drink plenty of water but also not too much: 1 or 2 glasses per hour maximum. If you drink too much water in a short period there’s also the risk of water poisoning. If someone dies when using alcohol/drugs this is usually caused by overheating or water poisoning due to alcohol/drugs. So be extra careful and make sure to cool yourself down every now and then. Look out for each other and don’t leave each other’s side. Make sure to test your drugs before you visit the festival, you can’t do this at the festival itself. Visit www.drugsenuitgaan.nl and www.unity.nl for health risks and more information.

Hearing protection:

Soenda festival supports the ‘I Love My Ears’ I campaign because we find it important that you will be able to enjoy good music not just now but also in 20 years from now. You should take good care of your ears because of this. You can find a number of useful and handy tips at www.ilovemyears.nl on how to protect your ears as good as possible whilst still enjoying music. There are earplugs available at all the bars at Soenda festival.

Medical aid:

Visit the first aid post if you or one of your friends is not feeling well. Don’t be scared to tell them about your use of alcohol or drugs: the better you inform them about the situation, the better they are able to help you. The medical confidentiality is applicable here as well which means we won’t press charges, so feel free to share.

After the party?

Forced and unsafe sex are more common when people are under the influence of alcohol and/or drugs. Respect one another and check out www.sense.info/soas for more information on unsafe sex. Next to this, the use of alcohol and drugs can result in concentration impaired and a lower responsiveness rate which causes you to be a danger to yourself and other road users. Make sure to stop on time and to adjust your transportation to this. And don’t forget to drink water or isotone drinks to replenish your fluids before you go to sleep.

Transportation

Public Transport

How do I get to Soenda Indoor by public transport?

Use 9292OV to plan your trip. Address: Tractieweg 41, Utrecht.

 

Bicycle, Scooter, Moped

I want to travel to Soenda Indoor by bicycle, scooter or moped, is this possible?

Yes, you can travel to Soenda Indoor by bicycle, scooter, or moped – we even encourage this!

Where is the bicycle parking located?

Navigate to Tractieweg 41 if you’re traveling by bicycle, scooter, or moped. Follow the signs with ‘Fiets’ and follow the instructions of the traffic wardens. 

Is the bicycle parking free of charge?

Yes, the bicycle parking free of charge – we’d even love for you to come by bike!

By foot

I would like to travel to Soenda Indoor by foot, is this possible?

Yes, this is possible and we even encourage this as well! Navigate to Tractieweg 41 (Utrecht) if you’re traveling by foot. Follow the signs and follow the instructions of the traffic wardens.

Contact

Press

Do you want to report about Soenda?

Please email us at marketing@elevation-events.com  and tell us more about the platform you work for, your reach, and the coverage you’re planning to give Soenda. In the week prior to the festival, we will make a press selection and we’ll let you know if you made it through the final selection. Submitting an application does not automatically mean that we grant you a press pass.

Contact

For questions or suggestions, please contact Soenda either before or after the event through the phone number or e-mail address below:

Soenda BV
Leidseweg 125
3533 HC Utrecht
030 243 37 17
info@elevation-events.com